https://www.youtube.com/watch?v=V4H55p3RgxQ&feature=youtu.be
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3 months ago

change network

What is the 'new normal', anyway? Reality is that no one knows. Even when it comes to state and provincial officials and experts announcing their re-opening plans, the agendas, protocols, and phases are all over the board.

What is for certain, is that there is going to be an awkward transitioning phase where the industry looks to reset and operators look for creative ways to re-invent ourselves, re-gain guest confidence, and recapture business volumes.

We are all going to be required to implement a number of course corrections. And, to that end, should be weighing heavily, the new consumer mindset and the new behaviors of guests coming out of lockdown.

Aside from new operational protocols (health and safety), we should be looking at all the data that is out there when it comes to purchasing patterns, consumer polls, and data on "what matters to guests in the Covid era."

Visit our +change network page on LinkedIn for curated resources, industry decks, reports, and white papers to assist in navigating the 'new normal'.

www.linkedin.com/company/changenetworksolutions/
... See MoreSee Less

What is the new normal, anyway? Reality is that no one knows. Even when it comes to state and provincial officials and experts announcing their re-opening plans, the agendas, protocols, and phases are all over the board.

What is for certain, is that there is going to be an awkward transitioning phase where the industry looks to reset and operators look for creative ways to re-invent ourselves, re-gain guest confidence, and recapture business volumes.

We are all going to be required to implement a number of course corrections. And, to that end, should be weighing heavily, the new consumer mindset and the new behaviors of guests coming out of lockdown.

Aside from new operational protocols (health and safety), we should be looking at all the data that is out there when it comes to purchasing patterns, consumer polls, and data on what matters to guests in the Covid era.

Visit our +change network page on LinkedIn for curated resources, industry decks, reports, and white papers to assist in navigating the new normal. 

https://www.linkedin.com/company/changenetworksolutions/

5 months ago

change network

The Power of the Schedule.

When I was a junior manager, a mentor of mine told me that if we wanted to attract the best talent we had to gain a reputation as the best operators, with the best culture. And, if we want to retain talent, I (personally) had to appreciate the power of the schedule and to always give people what they needed, and always effort to give them what they wanted.

Out of all the assets available in the manager's arsenal, the schedule was the one that would garner me the most respect, would most positively contribute to the culture, and inevitably help to attract/retain the best people.

It was his contention, that understanding, and scheduling around the complexities of people's personal lives, knowing how scheduling (over wage) determined paycheck amounts, and affording time off whenever it was requested/needed was the magic (and required skill of managers) that built the business.

And...he was right.
... See MoreSee Less

The Power of the Schedule.

When I was a junior manager, a mentor of mine told me that if we wanted to attract the best talent we had to gain a reputation as the best operators, with the best culture. And, if we want to retain talent, I (personally) had to appreciate the power of the schedule and to always give people what they needed, and always effort to give them what they wanted. 

Out of all the assets available in the managers arsenal, the schedule was the one that would garner me the most respect, would most positively contribute to the culture, and inevitably help to attract/retain the best people. 

It was his contention, that understanding, and scheduling around the complexities of peoples personal lives, knowing how scheduling (over wage) determined paycheck amounts, and affording time off whenever it was requested/needed was the magic (and required skill of managers) that built the business.

And...he was right.